Shipping policy

Shipping

Where we ship

We currently ship to the United States and Canada. If you are somewhere else and want one, email us — we are expanding as we grow.

What it costs

Shipping is free on every order, with no minimum. The price you see is the price you pay.

How long it takes

Orders are prepared within 1–2 business days. Delivery then takes roughly 10–15 days.

Our warmers are made and dispatched from China, which is how we keep the price where it is. It is not overnight shipping, and we would rather tell you that up front than surprise you after you have paid. If you need it by a particular date, order with at least three weeks to spare.

Tracking

Every order ships with tracking. You will get a tracking link by email as soon as your parcel is dispatched. If it has not arrived within a few days of ordering, check your spam folder before emailing us.

Import duties and taxes

Your order ships internationally. The United States ended its low-value import exemption in 2025, so parcels arriving from overseas can attract import duty and a customs handling fee. Where these apply they are charged by your government and its carrier, not by us, and are the responsibility of the recipient. If you are billed anything on delivery, email us — we want to know about it.

Delays

Tracking occasionally goes quiet for several days in transit. This is normal on international routes and usually resolves itself. If tracking has not updated in 10 days, contact us and we will replace or refund your order.

Please check your address

We ship to the address you enter at checkout, exactly as you enter it. If you spot a mistake, email us straight away — orders are dispatched within 1–2 business days and we can usually correct it before then. Once a parcel has shipped we cannot redirect it, and we are not able to refund or replace an order that goes missing because the address given to us was incorrect or incomplete.

Contact

Email hello@sablewick.store. We reply within 24 hours.